iOCO Service Management Automation 247 (SMAX) uses the powerful analytics-driven Micro Focus solution. This allows you to manage your entire enterprise service portfolio and lifecycle – both inside and outside IT. It uses multi-tenant container-based deployment in the EOH Cloud to offer low total cost of ownership combined with fast time to value.
iOCO Service Management Automation 247 (SMAX) uses the powerful analytics-driven Micro Focus solution. This allows you to manage your entire enterprise service portfolio and lifecycle – both inside and outside IT. It uses multi-tenant container-based deployment in the iOCO Cloud to offer low total cost of ownership combined with fast time to value.
SMAX uses AI to provide next-level analytical power, including the use of predictive analytics and machine learning. These are applied to automate ticket categorisation, which reduces the number of tickets and requires significantly less time to resolve them.
SMAX uses AI to provide next-level analytical power, including the use of predictive analytics and machine learning. These are applied to automate ticket categorisation, which reduces the number of tickets and requires significantly less time to resolve them.