SMA247 | ITSM AUTOMATION
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Service Management

Microfocus Logo

Service Management

Microfocus Logo

SMAX provided by iOCO – a platinum partner to Micro Focus

iOCO Service Management Automation 247 (SMAX) uses the powerful analytics-driven Micro Focus solution. This allows you to manage your entire enterprise service portfolio and lifecycle – both inside and outside IT. It uses multi-tenant container-based deployment in the EOH Cloud to offer low total cost of ownership combined with fast time to value.

SMAX provided by iOCO – a platinum partner to Micro Focus

iOCO Service Management Automation 247 (SMAX) uses the powerful analytics-driven Micro Focus solution. This allows you to manage your entire enterprise service portfolio and lifecycle – both inside and outside IT. It uses multi-tenant container-based deployment in the iOCO Cloud to offer low total cost of ownership combined with fast time to value.

Built-in AI

SMAX uses AI to provide next-level analytical power, including the use of predictive analytics and machine learning. These are applied to automate ticket categorisation, which reduces the number of tickets and requires significantly less time to resolve them.

Built-in AI

SMAX uses AI to provide next-level analytical power, including the use of predictive analytics and machine learning. These are applied to automate ticket categorisation, which reduces the number of tickets and requires significantly less time to resolve them.

Putting you in control

  • A user-friendly service portal offers no-effort self-service. Social collaboration is catered for, with virtual agents and a mobile app offering powerful automation and mobile management.
  • Increased service desk productivity with consistent service delivery.
  • Machine learning-based automation and predictive analytics ensure constant innovation.
  • Codeless configurations allow lightning-fast upgrades.
  • Flexible deployment with high scalability and control over your data.

Putting you in control

  • A user-friendly service portal offers no-effort self-service. Social collaboration is catered for, with virtual agents and a mobile app offering powerful automation and mobile management.
  • Increased service desk productivity with consistent service delivery.
  • Machine learning-based automation and predictive analytics ensure constant innovation.
  • Codeless configurations allow lightning-fast upgrades.
  • Flexible deployment with high scalability and control over your data.